GENERAL

About AdoraMatch:

Q: What is AdoraMatch? 

A: AdoraMatch is a unique dating app in Panama designed to help singles build genuine connections that go beyond the surface. We focus on quality over quantity, encouraging intentional dating through conversation-driven interactions and limited matches.

Q: Why Panama? 

A:We understand the Panamanian dating scene and believe there’s a need for a platform that fosters deeper connections beyond the usual swiping apps. We’re starting here and excited to grow throughout Central America and beyond!

Q: Who is AdoraMatch for?

A: AdoraMatch caters to discerning singles in Panama aged 23 and above who are ready for a committed, long-term relationship. We believe in fostering genuine connections beyond superficiality, and our features like limited matches and blurred photos encourage meaningful conversations and deeper bonds.

What makes Adora Unique?

1 Blurred Photos:

Q: Why are profile photos blurred? 

A: AdoraMatch prioritizes conversations over appearances. Blurred photos encourage you to connect based on personality and common interests before forming judgments based on looks.

Q: How do photos become revealed? 

A: As you chat and get to know someone, their photo gradually becomes clearer. This fosters a sense of mystery and incentivizes meaningful conversation.

2 Subscription-based Model:

Q: Why is AdoraMatch subscription-based? 

A: Our aim is to attract serious, independent singles who value quality dating and are committed to finding genuine connections. A subscription ensures a more invested user base and reduces the likelihood of casual browsing.

3Maybe Baby Feature:

Q: What’s the Maybe Baby feature? 

A: Unsure about a match but want to keep them in mind? Maybe Baby lets you “park” profiles for later consideration, giving you time to think without losing them completely.

4 Limited Matches:

Q: Why only 3 matches at a time? 

A: AdoraMatch encourages you to focus on quality connections. 3 active matches allow you to truly invest in getting to know each person instead of juggling multiple conversations.

5 ‘Voice Bio” feature:

Q: What’s the “Voice Bio” feature? 

A: With Smitten at First Listen, AdoraMatch lets you go beyond text with our exciting “Voice Bio” feature! Instead of just reading a bio, your matches can hear your voice and get a feel for your personality firsthand. Introduce yourself, share your passions, or tell a funny story – it’s a unique way to stand out and make a real impression before they even see your face.

USING AdoraMatch:

Q: How do I start using AdoraMatch? 

A: Download the app from the App Store or Google Play, subscribe, and create your profile!

Q: How do I find matches? 

A: AdoraMatch uses your preferences and interests to suggest compatible matches. You can then Like, pass or use Maybe Baby.  Once matched you have 48hours to start the conversation or your match disappears. 

Q: Can I see profiles without blurring? 

A: Nope! Blurred photos are a core feature of AdoraMatch. The reveal happens slowly as you connect, adding an element of surprise and excitement.

Q: Is AdoraMatch safe? 

A: User safety is our top priority. We have robust moderation systems and encourage users to report any suspicious activity.

Q: Why do I need to verify my photos before I can message anyone? 

A: At AdoraMatch, your safety is our top priority. Photo verification ensures everyone uses their real photos, helping you feel confident and comfortable connecting with others. You can’t start conversations until this simple process is completed.

Q: Why was I charged immediately, when I subscribed to the free trial?

A: If you have already taken advantage of the free trial, you will not qualify for another free trial. Free trials are limited to one per user ID. These are your app store provider’s rules.

Keep in mind, as stated in our Terms & Conditions, we do not offer refunds for any in-app purchases.

Q: How can I give feedback for this app?

A: We Value Your Feedback! We appreciate your thoughts and opinions, and we’re always looking to improve our product. While we may not be able to address specific questions about our company or products, we would be delighted to hear your feedback. Please feel free to contact us by email support@adoramatch.com

Q: What if I have more questions?

A: We’re happy to help! Contact us directly by email support@adoramatch.com

We hope these FAQs give you a good overview of AdoraMatch. Remember, it’s all about conversations, connections, and unblurring your love story! Don’t forget to explore the Promotions page for exclusive deals and exciting events that can spark amazing dates and shared experiences.

MANAGING MY PROFILE:

Q: How can I add or change my headline?

A: To change your headline, follow these steps:

1. Go to the profile screen (profile icon – top right)

2. Click on the “Edit Profile” button.

3. Click on the “Headline” tab to type in the content you want to be shown as your profile headline.
NOTE: By default, your “Career” will be selected for your headline.

Q: How can I hide my profile?

A: To hide your profile, follow these steps:

1. Go to the profile screen (profile icon – top right)

2. Click on the “Settings” button.

3. Under the account section switch the “Profile Discovery” toggle on.

By utilizing this feature, your profile is hidden from other potential matches, but you can still communicate with your current matches and vice versa.

Q: How do I change my age?

A: In order to change your age, please reach out to the support@adoramatch.com

 Q: How do I logout?

 A: To log-out of your profile, follow these steps:

1. Go to the profile screen (profile icon – top right)

2. Click on the “Settings” button.
3. Under the account section scroll down and select the “Sign-Out” option.

Q: Why has my profile been banned?

A: If your profile has been banned, it means that you have violated our terms of service, shared inappropriate media or created a fake profile. As a company, it is important for us to provide a safe platform for our users and prevent any wrongdoings.

Please review our Terms & Conditions & Privacy Policy for a better understanding of our community guidelines. Reach out to our Support team for additional questions.

REPORTING & UNMATCHING

Q: How do I unmatch someone?

A: To unmatch a user, follow these steps:

1. Go to your matches
2. Click on the user you want to unmatch
3. Click on the three dots in the top right corner
4. Click “Unmatch”

Your safety and satisfaction are of utmost importance to us. Therefore, we give you the ability to choose why you want to unmatch a user. Our team closely monitors this feedback, as it helps us maintain the platform’s quality and safety standards.

Once you unmatch a user , they will no longer appear in your matches list. The user will also not be notified that you have unmatched them. . It’s important to note that we cannot undo an unmatch.

Q: How do I report someone/fake profile?

A: To report a potential match, follow these steps:

1. Go to the user’s profile
2. Scroll to the bottom of the profile
3. Click “Report & Block”

We value all of our users and take their reports seriously. We thoroughly investigate any reported wrongdoings or violations of our terms of use and take appropriate action as necessary.

Please keep in mind that reporting something doesn’t guarantee that it will be removed. However, if you have further concerns, please email the Adora Support Team.

CANCELLING / DELETING 

Q: How do I cancel or manage my subscription?

A: If you’ve subscribed to one of our premium plans through your app store and want to cancel your subscription, follow these steps:

1. Open app store
2. Navigate to “Subscriptions” and you will see your active app subscriptions.
3. Click on your subscription and then click “Cancel”

If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.

NOTE: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the App from your device

Q: How do I delete my profile?

A: We hope you’re leaving us because you’ve found your perfect match! If not, we would appreciate your feedback on why you’re deleting your profile and what we can do to improve your experience.

To delete your profile, follow these steps:
1. Go to the profile screen (profile icon – top right).

2. Click on the “Settings” button.
3. Scroll to the bottom and select “Deactivate Profile.”

Important: Deleting your profile will cause you to lose all your matches and conversations.

If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires

NOTE: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the App from your device

PROMOTIONS AND EVENTS SCREEN:

Q: What’s the Promotions page and how do I benefit from it?

A: The Promotions page is your gateway to exclusive deals and exciting events offered by local businesses. As an AdoraMatch user, you’ll find discounts on activities, restaurants, and experiences curated for you and your potential matches. This lets you connect in real life and enjoy shared adventures beyond the app.

Q: Can businesses advertise on the Promotions page?

A: Absolutely! If you’re a local business owner and want to reach engaged singles looking for unique experiences, contact us to learn more about promoting your offers on the AdoraMatch Promotions page.

SAFTETY

Q: Why do I need to verify my photos before I can message anyone?

A: Adora focuses on building genuine connections: Go beyond the surface, with the added peace of mind that everyone has verified their photos. We take user safety seriously and provide robust moderation tools to keep you protected.

Q: How do I verify my photos?

A: Photo verification involves taking a short video selfie that matches your profile picture. It’s quick and easy, and helps us maintain a safe and authentic community.